Refund policy
Last updated: March 20, 2026
At Boltic, your satisfaction is our priority. We stand behind every product we sell and want you to feel confident in every purchase. Please read this Refund and Return Policy carefully so you understand your options and our process.
1. Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all eligible Boltic products. If you are not completely satisfied with your purchase for any reason, you may request a return or full refund within 30 days of the date your order was delivered.
No complicated hoops. No lengthy back-and-forth. Just contact us and we will make it right.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
• Your request is submitted within 30 days of the confirmed delivery date.
• The item is unused, in its original condition, and in its original packaging where possible.
• You provide your order number or proof of purchase when contacting us.
The following are not eligible for return or refund:
• Items that have been used, damaged by the customer, or are not in their original condition.
• Requests submitted more than 30 days after the confirmed delivery date.
• Items that were purchased during a final sale or marked as non-refundable at the time of purchase.
3. Damaged, Lost, or Incorrect Orders
Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Lost in Transit
If your order has not arrived within the maximum estimated delivery window and tracking shows no movement, please contact us and we will investigate with the carrier. If the order is confirmed lost, we will issue a full refund or resend the item at our discretion.
If you purchased Insured Shipping at checkout, your order is covered for the full retail value in the event of loss, damage, or theft. Claims are typically resolved within 5 to 7 business days.
Wrong Item Received
If you received an item that does not match your order, contact us immediately with your order number and a photo of the item received. We will send the correct item and arrange collection of the incorrect one at no cost to you.
4. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
• Step 1: Contact us via email at contact@getboltic.com or through the contact form in our store.
• Step 2: Include your full name, order number, reason for the return or refund request, and any relevant photos if applicable.
• Step 3: Our team will review your request and respond within 1 to 2 business days with instructions.
• Step 4: If a return is required, we will provide you with the return address and any necessary instructions. Do not send items back without first receiving return instructions from us.
• Step 5: Once we receive and inspect the returned item, your refund will be processed within 5 to 10 business days.
5. Refund Processing
Approved refunds will be issued to the original payment method used at checkout. Please allow the following timeframes:
• Refund approval and processing by Boltic: 1 to 3 business days after item inspection.
• Refund credit to your account: 5 to 10 business days depending on your bank or payment provider.
If you have not received your refund after 10 business days, please first check with your bank or card provider. If the issue persists, contact us at contact@getboltic.com and we will investigate immediately.
6. Exchanges
We currently do not offer direct product exchanges. If you would like a different item, please request a refund for the original order and place a new order for the desired product. Our team will prioritize processing your refund so you can reorder as quickly as possible.
7. Return Shipping Costs
If a return is required due to a defective, damaged, or incorrect item, Boltic will cover the cost of return shipping. We will provide a prepaid return label or reimburse reasonable return shipping costs upon request.
If a return is requested for reasons other than a defect or error on our part (such as a change of mind), the customer is responsible for return shipping costs. We recommend using a tracked shipping method to ensure the safe return of your item.
8. Contact Us
Our customer support team is here to help with any questions or concerns about your order, return, or refund. Please reach out through either of the following channels:
contact@getboltic.com
• Available 7 days a week
• Response time: 1 to 2 business days for general inquiries
• Response time: within 1 business day for refund, return, or dispute requests
• Please include your order number and a brief description of your concern in the subject line
• For urgent matters, please write URGENT in the subject line for prioritized handling
Store Contact Form
You may also reach us through the contact form available directly in our online store. Messages are monitored during business hours and receive the same response time as email.
Support Hours
• Monday to Friday: 9:00 AM to 6:00 PM
• Saturday: 10:00 AM to 4:00 PM
• Sunday and public holidays: Closed (emails monitored for urgent refund and order issues)
We are committed to resolving every concern fairly, promptly, and professionally. Your trust in Boltic matters to us and we will always work to make your experience right.