We are here to help. Reach out and we will get back to you as quickly as possible.

How to Reach Us

Boltic currently offers two contact channels: direct email and the contact form available in our online store. Both channels are monitored by our support team and receive equal priority. Please use whichever is most convenient for you.

 

1. Email Support

contact@getboltic.com

Our primary support channel. Send us an email at any time and our team will respond during the next available business hours. For the fastest resolution, please include the following in your message:

•       Your full name

•       Your order number (if applicable)

•       A clear description of your question or concern

•       Any relevant photos or screenshots (for damaged or incorrect items)

 

Tip: To reach us faster, add your order number to the email subject line. Example subject: Order #12345 - Return Request For urgent matters, write URGENT at the start of your subject line.

 

2. Store Contact Form

You can also reach us directly through the contact form on our Boltic store. The form is available on every page of our store and goes directly to our support inbox. Messages submitted through the store form are handled with the same priority and response times as email.

To submit a message through the store, navigate to the Contact page in the store menu, fill in your name, email address, and message, and click Send. You will receive a confirmation that your message has been received.

 

Support Hours

All times are in Gulf Standard Time (GST, UTC+4). This applies to both email support and the store contact form.

 

Day	Hours (GST)	Status
Monday	9:00 AM - 6:00 PM	Open
Tuesday	9:00 AM - 6:00 PM	Open
Wednesday	9:00 AM - 6:00 PM	Open
Thursday	9:00 AM - 6:00 PM	Open
Friday	9:00 AM - 6:00 PM	Open
Saturday	10:00 AM - 4:00 PM	Limited hours
Sunday	Closed	Urgent emails monitored
Public Holidays	Closed	Urgent emails monitored

 

Note: While our team is closed on Sundays and public holidays, urgent emails marked with URGENT in the subject line are monitored and will receive a response as soon as possible.

Tips for a Faster Resolution

•       Always include your order number when reaching out about a purchase.

•       Attach photos immediately if your item arrived damaged or incorrect. This significantly speeds up processing.

•       Check your spam or junk folder if you do not receive a reply within the stated timeframe.

•       If you sent a message through the store form and did not hear back, follow up via email at contact@getboltic.com to ensure we received your inquiry.

•       Avoid sending duplicate messages across both channels for the same issue, as this may delay resolution.

 

Our Commitment to You

At Boltic, every customer message is taken seriously. We do not use automated replies to close tickets without resolution. A real member of our team will read your message, understand your situation, and respond with a clear and helpful answer.

We appreciate your patience and trust in Boltic. Whether you have a question before buying, need help with an existing order, or want to share feedback, we are always happy to hear from you.

 

Email us anytime at contact@getboltic.com — we will get back to you.